Privacy Notice

Information we collect

We may collect the following information:

• Contact information, such as your name and phone number.
• Service and location information, such as your street address, city, ZIP code, requested service, preferred date and time, detergent preference, and any special instructions you provide.
• Communications, including information you share when you call or text us.
• Website activity and device information, such as pages viewed, referring pages, approximate location, browser and device type, and general interaction data collected through Google Analytics and similar technologies.

Please do not include payment card numbers, bank account details, government identification numbers, medical information, or other highly sensitive information in the special-instructions field.

How we use information

We use information to:

• respond to your request and confirm service details;
• schedule, provide, and support laundry, garment-care, or organization services;
• communicate with you about pickups, deliveries, changes, and questions;
• operate, secure, troubleshoot, and improve our website and services;
• understand general website use and marketing performance; and
• maintain business records and comply with legal obligations.

Calls and texts

When you submit a request, you agree that we may call or text the phone number you provide about that request and related service. Message and data rates may apply. You may ask us to stop texting at any time by replying STOP or contacting us. We do not make your purchase or use of our services conditional on agreeing to unrelated marketing messages.

Analytics and cookies

We use Google Analytics to understand how visitors find and use the website. Google Analytics may use cookies or similar technologies to collect information such as session activity, approximate location, and browser or device details. You can limit cookies through your browser settings or use the Google Analytics Opt-out Browser Add-on. Learn more about how Google uses information from sites that use its services.

How we share information

We do not sell your personal information. We may share information only as reasonably necessary with:

• Service providers, including Netlify for website hosting and form processing, Google for analytics, and providers used to support communications and business operations;
• Professional advisers, when needed for legal, accounting, insurance, or security support;
• Authorities or other parties, when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services; and
• A successor organization, if the business is involved in a merger, sale, reorganization, or similar transaction.

Retention and security

We keep personal information only as long as reasonably necessary to respond to you, provide services, maintain appropriate business records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no website, transmission, or storage system can be guaranteed to be completely secure.

Your choices and privacy rights

You may contact us to ask about, correct, or request deletion of personal information we maintain about you. Depending on where you live, you may have additional privacy rights. We may need to verify your identity before completing a request, and we will respond as required by applicable law.

Children's privacy

Our website and services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Updates to this notice

We may update this Privacy Notice as our services or privacy practices change. The effective date at the top of this page shows when the notice was last updated.

Contact us

For privacy questions or requests, call or text MW Laundry Valet at (281) 726-4653.